Privacy Policy

 

This Privacy Policy explains how Stykaa (“Stykaa”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our website, interact with us, place an order, or otherwise use any service offered through stykaa.myshopify.com (the “Site”). Throughout this Privacy Policy, “you” or “your” refers to any individual who accesses or uses our Services, including customers, visitors, or anyone whose data we process in accordance with this policy.

By accessing or using our Services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with our policies and procedures, please refrain from using the Site or any of our Services.

 

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect updates to our practices or to comply with operational, legal, or regulatory requirements. When changes are made, we will post the updated Privacy Policy on the Site, modify the “Last Updated” date accordingly, and take any additional steps required under applicable laws.

 

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The type of information we collect and use depends on how you interact with our Site and Services.

Beyond the specific purposes described below, we may use the information we collect to communicate with you, deliver the Services, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The personal information we collect depends on how you engage with our Site and use our Services. When we refer to “personal information,” we mean any data that identifies, relates to, describes, or could reasonably be linked to you. The sections below outline the categories of personal information we collect and the specific details included within each category.

 

What Personal Information We Collect

Information you provide to us directly through our Services may include:

  • Basic contact details, such as your name, address, phone number, and email address.
  • Order-related information, including your name, billing and shipping addresses, payment confirmation details, email, and phone number.
  • Account details, such as your username, password, and security question responses.
  • Shopping activity, including products you view, add to your cart, or save to your wishlist.
  • Customer support information, meaning any details you share when communicating with us—for example, when you contact us through the Services.

Some features of the Services may require you to provide certain personal information. While you can choose not to share specific details, doing so may limit your ability to use or access those features.

Information We Collect through Cookies

We also automatically gather certain information about how you interact with our Services (“Usage Data”). This may be collected through cookies, pixels, and other similar technologies (“Cookies”). Usage Data can include details about how you access and use our Site or your account, such as your device type, browser details, network connection, IP address, and other information related to your activity on the Services.

 

Information We Obtain from Third Parties

We may also receive information about you from third parties, including vendors and service providers that collect or process data on our behalf, such as:

  • Service providers that support our Site and Services, including platforms like Shopify.
  • Payment processors, who collect payment details (such as bank account information, credit or debit card numbers, and billing addresses) to process transactions, fulfil orders, and provide the products or services you request as part of our contract with you.
  • When you browse our Site, open or interact with our emails, engage with our Services, or view our advertisements, we or our third-party partners may automatically gather information using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. However, we are not responsible for the accuracy of information provided by third parties, nor are we responsible for their individual policies or practices. For additional details, please refer to the section titled Third-Party Websites and Links.

 

How We Use Your Personal Information

Providing Products and Services.
We use your personal information to deliver the Services and fulfil our obligations under our contract with you. This includes processing payments, completing and managing your orders, sending updates or notifications related to your account, purchases, returns, exchanges, or other transactions. We also use this information to create and maintain your account, coordinate shipping, handle returns and exchanges, and allow you to submit reviews.

Marketing and Advertising.
We use your personal information for marketing and promotional activities, including sending you marketing emails, text messages, postal mail, and other communications about products or services we believe may interest you. We may also use this information to display relevant advertisements on our Site and across other websites, helping us tailor our Services and marketing efforts to your preferences.

Security and Fraud Prevention.
We use your personal information to identify, investigate, and respond to potential fraudulent, illegal, or harmful activities. If you create an account to use our Services, you are responsible for safeguarding your login credentials. We strongly advise that you do not share your username, password, or any other access details with anyone. If you suspect that your account has been compromised, please contact us right away.

Communicating with You.
We use your personal information to provide customer support and enhance our Services. This is based on our legitimate interest in responding to your inquiries, delivering effective assistance, and maintaining our ongoing relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For details about the specific Cookies used in connection with our Shopify-powered store, please refer to Shopify’s Cookie Policy at https://www.shopify.com/legal/cookies. We use Cookies to operate and enhance our Site and Services (including remembering your preferences and actions), and to run analytics that help us understand how users interact with the Services—supporting our legitimate interests in maintaining, improving, and optimizing the Site. We may also allow certain third parties and service providers to use Cookies to help customize content, products, and advertisements on our Site and across other websites.

Most web browsers accept Cookies automatically, but you can adjust your browser settings to delete or reject Cookies if you prefer. Please note that disabling or removing Cookies may impact your browsing experience and could cause parts of the Services—including certain features or functionality—to stop working properly. Additionally, blocking Cookies may not fully prevent us from sharing certain information with third parties, such as our advertising partners.

How We Disclose Personal Information

Like many websites, we use Cookies on our Site. For details about the specific Cookies used in connection with our Shopify-powered store, please refer to Shopify’s Cookie Policy at https://www.shopify.com/legal/cookies. We use Cookies to operate and enhance our Site and Services (including remembering your preferences and actions), and to run analytics that help us understand how users interact with the Services—supporting our legitimate interests in maintaining, improving, and optimizing the Site. We may also allow certain third parties and service providers to use Cookies to help customize content, products, and advertisements on our Site and across other websites.

Most web browsers accept Cookies automatically, but you can adjust your browser settings to delete or reject Cookies if you prefer. Please note that disabling or removing Cookies may impact your browsing experience and could cause parts of the Services—including certain features or functionality—to stop working properly. Additionally, blocking Cookies may not fully prevent us from sharing certain information with third parties, such as our advertising partners.

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We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

Our Services may allow you to submit product reviews or other forms of user-generated content. Any content you choose to share in publicly accessible areas of the Services will be visible to anyone.

We do not control who may view or access information you choose to share publicly, and we cannot guarantee that those who see this information will respect your privacy or keep it secure. We are not responsible for the privacy, security, accuracy, or misuse of any information you make public or of any information you exchange with third parties.

Third Part

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Third-Party Websites and Links

Our Site may contain links to websites or online platforms operated by third parties. If you choose to visit these external sites, please review their privacy policies, security practices, and terms and conditions. We do not control, endorse, or guarantee the privacy or security of third-party websites, nor are we responsible for the accuracy, completeness, or reliability of the information they provide.

Any information you share in public or semi-public spaces—including content posted on third-party social media platforms—may be visible to other users of our Services and/or users of those third-party platforms. Such information may be used by us or by third parties without restriction. The presence of third-party links on our Site does not imply any endorsement of their content, owners, or operators, unless explicitly stated within our Services.

Children’s Data

Our Services are not designed for use by children, and we do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, you may contact us using the details provided below to request that such information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge of “sharing” or “selling” personal information of individuals under 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security system is completely secure, and we cannot guarantee “perfect security.” Information you transmit to us may not be fully protected while in transit. We recommend avoiding the use of unsecured channels when sharing sensitive or confidential information with us.

The duration for which we retain your personal information varies depending on factors such as the need to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce contracts and other applicable policies.

Your Rights Regarding Personal Information

Depending on your location, you may have certain rights in relation to your personal information. These rights are not absolute, may apply only in specific situations, and in some cases, we may decline a request as permitted by law.

·         Right to Access / Know: You may request access to the personal information we hold about you, including details about how we use and share it.

·         Right to Delete: You may request that we delete the personal information we maintain about you.

·         Right to Correct: You may request correction of any inaccurate personal information we maintain about you.

·         Right of Portability: You may request a copy of the personal information we hold about you and, in certain circumstances, ask that it be transferred to a third party, subject to exceptions.

·         Restriction of Processing: You may request that we stop or limit our processing of your personal information.

·         Withdrawal of Consent: Where processing is based on consent, you have the right to withdraw that consent at any time.

·         Appeal: If we decline your request, you may appeal our decision by responding directly to our denial.

·         Managing Communication Preferences: You may opt out of promotional communications at any time using the unsubscribe link in our emails. Even if you opt out, we may still send essential non-promotional emails regarding your account or orders.

You can exercise these rights via the tools provided on our Site or by contacting us using the details below.

We will not discriminate against you for exercising any of these rights. To process a request, we may need to verify your identity (e.g., via email or account information). You may also authorize an agent to act on your behalf; however, the agent must provide proof of authorization, and we may require direct verification from you. We will respond to your requests in a timely manner as required by applicable law.

Complaints

If you have any concerns about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on your location, you may have the right to appeal our decision or submit a complaint to your local data protection authority.

International Users

Please be aware that we may transfer, store, and process your personal information outside your country of residence, including in the United States. Your personal information may also be accessed or processed by our staff, service providers, and partners located in these countries.

For transfers of personal information from Europe, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements approved by the relevant UK authority, unless the destination country has been deemed to provide an adequate level of data protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us:

Phone: +91 73832 75050
Email: stykaa.mfg@gmail.com